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Workforce Management

How YOU impact YOUR workplace with Emotional Intelligence

Is your typical workday filled with unproductive meetings, confrontational conflicts, lack of follow-through by colleagues, innovative ideas stalled due to work-flow being halted, or...

A Gap in the Network: Why does the NetOps engineer training gap exist, and how enterprises can fix it.

How did the skills gap emerge?  In its current iteration, NetOps 2.0, which stands for network operations, embeds a growing amount of automation, virtualization and...

How DEI Training for Leadership Enables Teams for Success

Diversity, equity, and inclusion (DEI) education helps company leaders align their organization's successful strategies for better culture and performance Key takeaways: DEI training for leadership ensures...

Employee Ethnography: Transforming Your Employee Experience

Maximizing “customer experience” has long been a cornerstone of successful organizations. We create customer personas and map each touchpoint of the customer journey, knowing...

IT leaders turn to cloud services to enrich customer communication channels

With workforces disjointed and dispersed and customers more concerned and flustered than ever, IT leaders leverage cloud services to enrich their customer communication channels...

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