Giving You a Single Source of Truth for an Enhanced Benefits Program


The kind of abilities human beings have enjoyed in their corner have always been substantial beyond every recognizable limit, and yet none can be deemed as more important than the one that pushes us to improve at a consistent clip. We say this because the stated ability has already fetched the world some huge milestones, with technology appearing as a rather unique member of the group. The reason why technology’s credentials are so anomalous is purposed around its skill-set, which was unprecedented enough to realize all the possibilities for us that we couldn’t have imagined otherwise. Nevertheless, a closer look should be able to reveal how the whole runner was also very much inspired by the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence and made it the ultimate centerpiece of every horizon. Now, having such a powerful tool run the show did expand our experience in many different directions, but even after reaching so far ahead, this prodigious concept called technology will somehow keep on delivering the right goods. The same has grown to become a lot more evident in recent times, and assuming one new HRM-themed development pans out just like we envision, it will only propel that trend towards greater heights over the near future and beyond.

Noyo, the leader in benefits data management, has officially announced the launch of a brand-new Command Center, which is designed to hand HR and ben-admin software platforms full visibility and control of their enrollment data. Available in a single place, this promised piece of data acts like a single source of truth for enrollment so to help companies respond to customer inquiries; proactively identify and resolve data discrepancies; and manage technical processes without relying on engineers. In regards to security, the entire data is meant to be trapped in siloed EDI files, spreadsheets, email chains, and black box insurance systems that make it difficult to access key information about an employee or group’s insurance coverage. We referred to the solution’s core services, but now it’s time to look at them on a deeper level. Starting from the Command Center’s knack to offer a bird’s eye view of all enrollment data, this feature provides on-demand access to normalized plan, demographic, and change information for every group and employee across all connected carriers. Next up, we must acknowledge the product’s discrepancy management and issue prevention mechanism, which bears the responsibility to automatically point out any mismatches between ben-admin and carrier data. However, that’s not all what it does, considering the stated functionality also then displays each discrepancy alongside a detailed lowdown one might need to resolve the issue in an effective manner. Another detail worth a mention would be Command Center’s knowhow around streamlining the ticket triage process. You see, the idea here is to let you to find any group or an individual member through a simple search. Furthermore, you can even expect to be informed on statuses for every change that’s being processed through Noyo, the process notably taking place in real-time. Once the change has been duly processed and implemented, it goes directly into a dedicated change history where the user can analyze all issues with open tickets.

“With the Command Center, benefits software platforms have everything they need at their fingertips to manage enrollments with full transparency and control,” said Shannon Goggin, CEO and co-founder of Noyo. “No more wasted time sorting through portals, spreadsheets, and email chains. Just a single source of truth that lets anyone get a detailed, near real-time view of every member enrollment, regardless of their technical skills. It’s a fantastic example of how Noyo is using technology — and great design — to solve the benefits industry’s toughest challenges in an elegant, accessible way.”

Hold on, we aren’t quite done yet, as Command Center also brings the prospect of no-code workflows that ensure operating teams can sustain without extensive engineering support. Among what these teams should be able to do moving forward, there are tasks like connecting groups to new coverage, removing groups no longer being managed, and troubleshooting issues. Given an organization often has dynamics of varying significance; you can also seamlessly track important groups and members. Complimenting the same is a feature to save filtered lists as items to the sidebar in the Command Center for quick access later on. Lastly, there are these developer tools available to support the creation of new API keys for sandbox and production testing, checking on test groups during the build process, and investigating enrollment issues once live.

The Command Center in question is powered by the Noyo Enrollment Engine™, which is well equipped to clean, audit, and transmit member data consistently, thus ensuring ben-admin and carrier systems have the latest data at all times.

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