Closing All the Knowledge Barriers to Optimize Your Human Resources


There is plenty that human beings can do well, and yet there is nothing we do better than growing on a consistent basis. This tendency to improve, no matter the situation, has brought the world some pretty huge milestones, with technology appearing as a rather unique member of the group. The reason why technology’s credentials are so anomalous is based on its skill-set, which realized all the possibilities for us that we couldn’t have imagined otherwise. Nevertheless, a closer look should be able to reveal how the whole runner was also very much inspired by the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence and made it the ultimate centrepiece of every horizon. Now, having such a powerful tool run the show did scale up our experience from many different directions, but even after reaching so far ahead, this prodigious concept called technology will somehow keep on delivering the right goods. The same has turned more and more evident in recent times, and assuming a new HRM-themed development ends up with the desired impact, it will only put that trend on a higher pedestal moving forward.

Centrical, the New York-based performance experience platform focused on frontline employees, has officially launched an AI Microlearning solution, which is designed to help content creators in auto-generating high impact microlearning content at a quick pace. According to certain reports, the stated solution makes it possible for contact centers, BPOs, and other CX organizations to produce content across several different categories, including content summaries, related questions and answers, knowledge check quizzes, and more. These capabilities, in turn, should prove useful in an organization’s pursuit of becoming more connected and keeping frontline employees updated on new products, offers, processes, and compliance regulations.

As significant as it looks, though, the new AI Microlearning solution is only a part of Centrical’s holistic MegaAI platform, an AI-powered digital coach built to deliver best-in-class employee experiences. To give you a lowdown on what this digital coach does, it provides your workforce with daily personalized recommended actions to keep employees focused on the right next step for success. Next up, it is able to create wholly-customized set of microlearning activities that consider aspects like individual knowledge and performance gaps. Hold on, there is more. Centrical’s MegaAI is also well-equipped in terms of conceiving real-time actionable insights that empower frontline supervisors to support their employees whenever and wherever necessary. Lastly, it is worth acknowledging how the solution makes a point to facilitate social knowledge sharing, prompting personalized tips and best practices from colleagues delivered daily to employees based on their preferences.

Talk about Centrical stature around the HRM space, founded in 2013, the company has successfully used AI and gamification to ensure optimal alignment between frontline agent and their team. This success can be further validated through the fact that Centrical is currently serving customers in more than 150 countries, and it is also doing so in 40 different languages. Staying on the company’s clientele, it includes many leading multinational enterprises, such as Microsoft, Teleperformance, Webhelp, Synchrony Financial, and others.

“This is a major milestone for Centrical. Within weeks of ChatGPT launching globally, we are proud to bring to our customers and partners a fully integrated generative AI function with AI Microlearning. It enables traditional content creators to produce content more efficiently and consistently, but the beauty of this is that it will empower anyone within the organization to easily create learning content. We’re excited that Centrical has the agility to innovate this quickly and bring valuable AI-powered capabilities to the platform in the era of ChatGPT,” said Gal Rimon, CEO and Founder of Centrical.

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