The human arsenal has always been expansive beyond every recognizable limit, and yet it hasn’t seen an element more significant than that desire of ours to improve at a consistent pace. We say this because the stated desire has already fetched the world some huge milestones, with technology appearing as a rather unique member of the group. The reason why technology’s credentials are so anomalous is purposed around its skill-set, which was unprecedented enough to realize all the possibilities for us that we couldn’t have possibly imagined otherwise. Nevertheless, a closer look should be able to reveal how the whole runner was also very much inspired by the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence and made it the ultimate centerpiece of every horizon. Now, having such a powerful tool run the show did expand our experience in many different directions, but even after reaching so far ahead, this prodigious concept called technology will somehow keep on delivering the right goods. The same has grown to become a lot more evident in recent times, and assuming one new HRM-themed development pans out just like we envision, it will only propel that trend towards greater heights over the near future and beyond.
Liquidware, the leader in digital workspace management, has officially confirmed the launch of its first ever SaaS solution called Liquidware CommandCTRL™. Being the only SaaS real-time remediation solution that includes a DVR-like function, the stated product comes decked up with an ability to reduce time to resolution of incidents, something which in turn increases productivity and improves user experience. But what are some granular level features we have in play here? Well, coming back to the product’s DVR-like playback functionality, it can seamlessly capture 30 days worth of history, thus allowing admins to see exactly what occurred in the environment, alongside the event’s specific dates and times. Notably enough, you can also switch and navigate between two distinct environments: the local desktop and the cloud-based desktop. Moving on, Liquidware CommandCTRL™ further delivers at your disposal a set of real-time metrics data updates every, and it does so after every three seconds. Then, we have its ability to highlight threshold violations as soon as they occur so to timely alert the admin, who can solve the problem either through Quick Assist or the Remote Assist avenue. Another detail worth a mention about Liquidware’s latest brainchild is the multi-tenant membership it offers to let partners be a member of customers’ sites and assist with remediation.
“CommandCTRL fills a gap in the market for assisting organizations in expediting incident resolution, the solution is purpose-built to support interactive remediation of remote workspaces,” said Jason Mattox, CTO of Liquidware. “While CommandCTRL is a standalone product, we envisage many customers buying it to accompany their Stratusphere™ UX investment.”
Hold on, we still have a few bits left to unpack, as Liquidware CommandCTRL™ also tables Powershell and Cmd options purely for creating scripts that are dedicated to automating needed functions. Staying on the scripts, there is a full scripting store which organizes custom and external scripts for easy access and implementation. Complementing this whole value proposition are capabilities such as Protocol Mirroring, a process to display the protocol to the physical machine endpoint, and AI integration that leverages the power of ChatGPT for the purpose of simplifying process identification.
The development provides an interesting follow-up to a recent Gartner® research report, which stated “To address the demands of digital business, IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually.” The report also suggested to “eliminate the cause of low-value, avoidable issues and requests to focus business productivity teams on high-priority work.”
Founded in 2009, Liquidware’s rise to prominence has been nothing but a by-product of its solutions that encompass all facets of management to ensure the ultimate user experience across all workspaces, including physical, virtual, DaaS or in the cloud. The company’s excellence in what it does can be fully understood once you consider it serves, at the moment, platforms like Microsoft physical, Azure Virtual Desktop (AVD), Windows 365, Citrix Desktops, VMware Horizon, Amazon WorkSpaces, Dizzion Frame, and many others.
