A Landmark Shift in the Makings of an Employee’s Experience


Human beings have a lot of well-known tendencies, and yet none define them better than the one responsible for their consistent growth. You see, this tendency, in particular, has already brought the world some huge milestones, with technology appearing as a rather unique member of the stated group. The reason why technology’s credentials are so anomalous is purposed around its skill-set, which was unprecedented enough to realize all the possibilities for us that we couldn’t have imagined otherwise. Nevertheless, a closer look should be able to reveal how the whole runner was also very much inspired by the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence and made it the ultimate centerpiece of every horizon. Now, having such a powerful tool run the show did expand our experience in many different directions, but even after reaching so far ahead, this prodigious concept called technology will somehow keep on delivering the right goods. The same has grown to become a lot more evident in recent times, and assuming one new HRM-themed development pans out just like we envision, it will only propel that trend towards greater heights over the near future and beyond.

Perceptyx, a leading Employee Experience (EX) transformation company, has officially launched the next generation of its People Insights Platform. According to certain reports, the update will bring expansive analytics and AI-powered recommendations for the purpose of empowering HR and people leaders to activate change and generate powerful people experiences. These experiences, once implemented, can drive success on an organizational level. Anyway, in essence, Perceptyx’s latest move keeps its new AI Insights Engine at the heart of everything. You see, built upon the innovative machine learning technology first introduced by Cultivate, a company Perceptyx acquired in 2022, the stated engine arrives with a knowhow to generate personalized insights and suggestions that address one perennial problem of employee listening programs i.e. taking action. Apart from it, the development is expected to conceive several other AI-powered capabilities to pinpoint specific needs and opportunities amidst voluminous data, while simultaneously updating Perceptyx platform’s well-known mechanism of powerful comment analytics. Talk about the update on a slightly deeper level now, it begins from a brand-new emotion model, which like you can guess, will try improving platform’s empathy and precision to address a variety of concerns. Meant to function alongside Perceptyx’s other NLP models, including Theme, Sentiment, and Intent, this model will be able to decode for you employee comments according to six different emotional valences in love, joy, surprise, anger, fear, and sadness. By introducing such a human touch to the proceedings, it can be expected to a long way in helping HR leaders and managers understand how employees feel about their experience in the workplace, thus prompting a quick and most appropriate response across every single case. Next up, we must get into the platform’s new analytics studio, where you can gain a more extensive insight into topics within listening data. You see, this analytics studio will come bearing a responsibility to guide your HR department in their pursuit of creating focused dashboards that focus on the key topics emerging directly from employee surveys. Here, the updated comment analytics function becomes enormously useful, considering the way it not only allows you to conduct basic grouping of comments, but it also unlocks a possibility to combine NLP models and pinpoint specific experiences, needs, and suggestions present deep within the organization’s fabric. Such a feature, like you can guess, very much paves the way for HR leaders to dedicate their effort where it is needed the most at a given time.

Another major detail put forth by this update pertains to a comprehensive AI Hub, which is given the task of contextualizing employee comments from other platforms. Using the same powerful NLP models available for survey data collected directly within the Perceptyx platform, companies can bank upon Perceptyx’s AI to process comments from external sources (i.e. Glassdoor or review sites.) The idea here is rooted in applying these other sources and context to basically inform your perspective on employees’ experience through a more holistic and candid channel, something which can’t be deemed as a feature of direct employee surveys.

“Employee experience programs must do more than just ‘report the news.’ They need to help leaders quickly identify the right opportunities, make progress on their action plans, and measure their impact. We’re focused on building a platform that activates change across the organization. Thriving employees are the biggest factor in determining a company’s success; organizations can’t afford to wait to create positive employee experiences that drive tangible business results,” said John Borland, CEO of Perceptyx.

Founded in 2003, Perceptyx’s rise stems from an ability to use new age analytics and bring an almost landmark change across the subject of employee experience. The company’s excellence in doing so can also be understood once you consider that, at the moment, more than 600 global enterprises, including one-third of the Fortune 100, use Perceptyx’s multi-channel employee listening, Al-powered recommendations, and personalized coaching to close the longstanding loop between insights and action. These clients include various notable names like Dell Technologies, FedEx, Whole Foods, Sysco, AB InBev, and many others.

“Data is the new currency, and the ability to efficiently interpret employee feedback from diverse data sources is critical for all organizations. That’s major, but as new AI capabilities prove, it’s only one of the ways our platform can influence change,” said Joe Freed, VP of Product at Perceptyx. “The most exciting application of our AI capabilities lies in the step that comes after opportunities are identified: in helping managers and leaders make measurable progress to transform the employee experience.”

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