Putting Your Organization on AI’s Back to Unlock New Efficiency Standards
There is barely any scarcity of capabilities a human being has at their disposal, and yet nothing helps their case more than that capability of growing on a consistent basis. We say this because the stated reality has already fetched the world some huge milestones, with technology appearing as a rather unique member of the group. The reason why technology’s credentials are so anomalous is purposed around its skill-set, which was unprecedented enough to realize all the possibilities for us that we couldn’t have imagined otherwise. Nevertheless, a closer look should be able to reveal how the whole runner was also very much inspired by the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence and made it the ultimate centerpiece of every horizon. Now, having such a powerful tool run the show did expand our experience in many different directions, but even after reaching so far ahead, this prodigious concept called technology will somehow keep on delivering the right goods. The same has grown to become a lot more evident in recent times, and assuming one new HRM-themed development pans out just like we envision, it will only propel that trend towards greater heights over the near future and beyond.
Alight, a leading provider of cloud-based human capital and technology services, has officially launched its next-generation artificial intelligence (AI) engine named AlightLumen AI. According to certain reports, AlightLumen AI comes decked up with an ability to support Alight’s existing Worklife platform, something it will do by effectively merging new and existing AI capabilities into a unified ecosystem, thus driving innovation and improving outcomes for both organizations and employees. Talk about the whole development on a slightly deeper level, it brings to the fore AI capabilities that conceive for you more than 10% increase in targeted client HR outcomes through personalized, “next best action” content. Next up, we must get into an AI assistance mechanism where the engine puts to use natural language/intent models to maximize digital engagement and support an almost 90% self-service rate. Then, we have the prospect of AI recommendation capabilities that deliver at your disposal automated decision support and choice optimization for benefits and care. This is a significant feature, considering under the ideal setup, it can save employee, on an average, well over $500 in premium expenses every year. Complimenting the same is AI Insight capabilities that conceive data trend analysis so to let employers access high-precision analytics. Moving on to the engine’s AI Automation knowhow, it is especially geared towards streamlining those repetitive workflows, such as document processing or at-scale call monitoring, and achieve a greater level of productivity across the board.
“Alight applies AI across our offerings to help our clients optimize efficiency, decision-making and human capital management to meet the needs of today’s workforce,” said Josh Welch, EVP of product management at Alight. “The Alight LumenAI engine marks the next step in our exciting AI journey, empowering clients to enhance organizational competitiveness amidst a rapidly evolving landscape with high-impact AI capabilities.”
Having touched on the specific features of AlightLumen AI, we can now focus a little bit more on their underlying technology basis. You see, the stated engine fulfill its assistance obligations by leveraging a voice-based interactive response system (IVR), which is deployed in and around all of Alight’s call centers to facilitate natural language interactions for employees. As for its automation pledge, it is realized through Intelligent Document Processing which cuts back on processing times of employee-submitted documents, taking it from a current timeframe of 10 minutes to near-instant. Finally, the engine makes it possible for users to achieve the ultimate personalization with dedicated health and wealth enhancements, enhancements that, even at scale, cater to every employee’s need in their own preferred manner.
Founded in 2017, Alight’s rise to prominence stems largely from its proprietary platform, which combines data and analytics with a simple and seamless user experience to improve the employee experience across different countries and cultures. The company’s excellence in what it does can also be understood once you consider more than 36 million, at the moment, trust Alight to facilitate confident health, wealth, and wellbeing decisions. Not just that, these credentials are only further solidified by the kind of recognition it has earned over the years. This recognition includes winning Solution Provider of the Year award – Americas at the Workday Virtual Global Channel Partner Rally Event of FY21. Apart from that, the company has also received Leader designation in the Everest Group’s Multi-Process HRO (MPHRO) PEAK Matrix® for fourth straight years, while simultaneously booking a place in the Global Outsourcing 100 list for eight years on the bounce.
“We are thrilled to introduce the Alight LumenAI engine, ushering in a new era of AI-driven HR solutions to drive efficiency, engagement and productivity,” said Geoffrey Peterson, vice president of data and analytics at Alight. “Our Alight Worklife platform, turbocharged by Alight LumenAI, empowers employers to better understand their workforce and engage with them during moments that matter. Integrating our AI capabilities into the Alight LumenAI engine results in a leap forward in how employers can leverage AI to drive business outcomes, redefine the employee experience, and transform their HR functions through AI.”
