As the digital transformation has already done its part in transforming industries at an unprecedented pace, the public sector often lags behind—hampered by legacy systems, tight budgets, and strict regulatory constraints. NeoGov, however, is changing that narrative. Purpose-built from the ground up to serve the government, higher education, and public safety sectors, NeoGov is revolutionizing how agencies recruit, manage, and support talent with its integrated, AI-powered human capital management (HCM) suite.

At the core of NeoGov’s mission is a powerful promise: to serve the people who serve the people. This guiding principle shapes every decision and product the company creates. From hiring seasonal lifeguards to managing the careers of sworn officers, NeoGov equips government HR teams with flexible, intuitive, and highly customizable tools tailored specifically for the public sector. As Denise Hemke, Chief Product Officer, NeoGov, explains, “We’re purpose-built for the government sector. Because of that, we can build precision tools that solve problems in a way that generic, private-sector tools simply can’t.”

One of the pressing challenges facing government agencies today is recruitment. With aging workforces and seasonal demands, filling roles has remained a persistent hurdle—even post-COVID. Many of NeoGov’s clients are dealing with the retirement of baby boomers, high-turnover roles, and the added stress of seasonal hiring cycles. Simultaneously, retention has become increasingly difficult, especially in high-stress roles like those in public safety. Burnout, particularly among first responders, is a serious issue. Addressing this, NeoGov developed an AI-powered solution that evaluates the trauma associated with events encountered by personnel like police officers. The application processes incident details to assess whether an experience was low or high trauma, enabling supervisors to proactively intervene and provide mental health support when needed. “What they’re experiencing looks very different from what you and I go through,” Denise said. “Vitals help us bring those experiences to light and address burnout before it reaches a crisis point.”

Recruitment in the public safety sector also demands a depth of scrutiny that private-sector roles typically don’t require. This is where NeoGov’s Vetted product plays a crucial role. Designed to streamline the complex background investigation process, Vetted replaces manual, paper-heavy methods with a digital platform enhanced by AI. Through this tool, agencies can customize extensive personal history statements, collect references, and even synthesize interview insights using AI—speeding up hiring decisions while maintaining the rigorous standards required for roles in law enforcement and emergency services.

Beyond addressing immediate HR needs, NeoGov also ensures long-term compliance and operational efficiency through its integrated HCM platform. With over 23 interconnected products, the suite eliminates the need for government agencies to patch together disparate systems. Everything from onboarding and performance management to policy acknowledgments and analytics is handled within a cohesive ecosystem. This enables agencies to save costs, minimize compliance risks, and improve transparency between employees and managers through self-service portals. Unlike private-sector software vendors who try to retrofit their tools for government use, NeoGov has always designed with public sector challenges in mind. Denise notes, “We haven’t just taken pen and paper and replicated it into a digital version. We’ve layered on all of this intelligence, which is really powerful.”

Importantly, NeoGov also recognizes how governments prefer to adopt technology—incrementally. Instead of requiring clients to purchase the entire suite upfront, the company supports phased implementation. Agencies can begin with one high-priority area, such as recruiting, and gradually expand their use of the platform as their needs and budgets allow. “Government doesn’t buy like the private sector,” Denise said. “They might start with recruiting, then add onboarding, and eventually replace their legacy HRIS. We support that journey every step of the way.”

NeoGov’s approach is as much about community as it is about technology. Through events like its annual Ignite conference and virtual forums, the company fosters collaboration across its network of clients—many of whom perform similar roles and face similar challenges. This shared knowledge accelerates innovation and reinforces the sense of collective purpose that drives public service. By combining deep domain expertise, AI-powered innovation, and a mission-first philosophy, NeoGov is helping the public sector modernize on its own terms. In doing so, it isn’t just transforming HR systems—it’s supporting the essential people who serve our communities every day.