Maximizing Your Efficiency by Improving Experiences on the Frontline


YOOBIC, an AI-powered frontline employee experience platform, has officially announced a a partnership with UKG to help organizations access a combination of YOOBIC’s employee communication, microlearning, and task management solutions, along with UKG’s staff scheduling and time management capabilities. In practice, such a combination is expected to increase operational efficiency, and at the same time, empower frontline teams with the tools and training they will most probably need to succeed and deliver enriched customer experiences. More on the benefits of this partnership will reveal how it will digitize operations, while simultaneously streamlining all the necessary procedures. Here, the centerpiece idea is to replace manual processes with a mobile-first platform which, on its part, can seamlessly facilitate real-time task management, communication, and reporting. Next up, we have the prospect of enhanced employee management where YOOBIC’s mobile learning and communication tools will help frontline teams access training, company updates, and peer-to-peer knowledge sharing, markedly allowing them to do so using a single easy-to-navigate application. Such a feature, like one might guess, makes for better overall employee engagement, a reduction in turnover, as well as for a culture of continuous learning and improvement. Then, there is in play real-time visibility through comprehensive analytics, a feature where YOOBIC’s analytics dashboards will bear the responsibility to conceive real-time visibility into frontline operations. By doing so, these dashboards will make it possible for managers to track performance, identify areas for improvement, and make data-driven decisions.

“In today’s rapidly evolving retail landscape, it’s more important than ever to equip frontline employees with digital tools that allow them to work effectively and deliver exceptional customer experiences,” said Fabrice Haiat, CEO of YOOBIC. “Our global partnership with UKG allows us to provide a comprehensive solution that simplifies operational and HR processes, boosts employee engagement, and ultimately drives profitability and growth.”

The development in question delivers a rather interesting follow-up to one Forrester report, named The Store Associate Tools Landscape, Q4 2023. This particular report found business and technology professionals working in retail saying that their organization’s key actions to accelerate time-to-market include developing an adaptive workforce, something which was said by nearly 48% of all surveyed individuals. Another 41% would go on to pick the idea of leveraging digital ecosystems and/or adding new digital capabilities. Apart from it, around 37% of the respondents revealed that their company would invest in employee experience to empower, inspire, and enable innovation.

Of course, making the whole partnership even more important is UKG’s presence. You see, developed on the FleX platform, a modern technology platform purpose-built to support great workplaces, UKG solutions bring to the fore a highly adaptable API framework to help businesses connect existing IT with innovative or emerging applications, and therefore, improve their workplace.

As for YOOBIC, it makes a case for itself on the back an ability to provide business leaders and frontline teams the performance tools they need to communicate, learn, and work, all of it provided in one single place. Put that alongside the company’s commitment towards conceiving operational excellence, as well as its knowhow in improving the frontline employee working experience, and you have a technological setup which is trusted by more than 350 companies at the moment. These companies include names like MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans etc.

“Our partnership ecosystem helps us support our customers with seamless solutions that improve business outcomes and inspire people,” said Mike May, vice president of technology partnerships at UKG. “Partners like YOOBIC allow us to extend our capabilities and deliver technology that elevates the workplace experience and meets the needs of people throughout their work-life journey.”


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