The human arsenal is made up from all sorts of valuable elements, and yet it has never possessed anything more valuable than that tendency of ours to grow on a consistent basis. This is because the stated tendency has already got us to hit upon some huge milestones, with technology emerging as quite a major member of the group. The reason why we hold technology in such a high regard is, by and large, based on its skill-set, which propelled us to a life that we couldn’t have imagined otherwise. Nevertheless, if we look a little bit closer, it will become clear how the whole runner was also very much inspired from the way we applied those skills across a real world setting. The latter component, in fact, did a lot to give the creation a spectrum-wide presence, and consequentially, kickstart a tech revolution. This revolution, as we went on to discover, will scale up the human experience in every conceivable sense, but even after reaching so far ahead, technology will somehow continue bringing all the right goods to the table. The same has turned increasingly evident in recent times, and truth be told, a newly-launched platform should only make that trend bigger and better moving forward.
Going by Movework’s announcement, Starburst, a company that focuses on the methodology of analytics anywhere, has officially launched a new platform called Moveworks AI, which is designed to streamline the employee onboarding experience and support growth on a more holistic scale. But how does it plan to achieve the stated goal? Well, Moveworks AI will get down to it right away by offering new employees an integrated avenue to address all their support needs, and it will do so in their preferred language. This means that whenever someone comes across a technical issue or they just happen to have an HR-related query, they can conveniently message the Moveworks bot within Slack and the chances are that their concern will be resolved in a matter of few seconds. However, in an even where the bot is unable to put-together a viable answer, it will forward the problem to the appropriate personnel.
Beyond that, in order to realize further assistance, the platform will also instill an automated edge to various critical procedures, such as resetting passwords, passing along policy updates, requesting or troubleshooting hardware, updating permissions, and looking up specific people or places etc. Of course, all these options can be accessed in Slack’s infrastructure itself so to relieve the employee of any unnecessary burden.
“Getting new employees quickly ramped is critical to maintain our momentum,” said Kevin Smith, Director of Information Technology at Starburst. “But successful onboarding isn’t as simple as getting someone up and running on week one. It’s getting them answers to their most critical questions throughout their entire onboarding experience — which can take up to a year. At the rate we’re growing, it’s just not possible to provide that same quality support experience without the help of a sophisticated AI platform like Moveworks.”
Starburst, on its part, leaped to popularity by making the data available at your disposal more actionable, and therefore, more valuable. The company’s solutions have proven to lower the total cost of the company’s infrastructure and analytics investments, prevent vendor lock-in, and optimize the key business controls. Starburst’s excellence in what it does can even be validated through its clientele, which includes the likes of Apache Corporation, Comcast, DoorDash, FINRA, Marks Spencer, VMware, and more.
Talk about why it particularly picked Moveworks as a partner here, the answer has to touch upon the company’s specialized focus on resolving and preventing problems at work. Moveworks’ ability in combining natural language understanding (NLU), machine learning, and generative AI to produce one effective mix has made it the ultimate pioneer of its industry, a pioneer that currently serves big players, including DocuSign, Hearst, Broadcom, Autodesk, Equinix, and Palo Alto Networks etc.
“Effective onboarding increases productivity, accelerates employees’ time to value, and increases operational efficiency in the long run,” said Bhavin Shah, CEO of Moveworks. “When it comes to hyper-growth companies, like Starburst, these are all critical factors in maintaining and increasing momentum. Conversational AI is truly the only way to deliver an onboarding experience that enables these results in a way that’s scalable, cost-effective, and highly efficient.”
