Global talent solutions provider earns industry recognition for innovation, client satisfaction, and contingent workforce services
Troy, Michigan, 22 May 2026 – KellyOCG, the outsourcing and consulting division of Kelly Services, has secured the top position in HRO Today’s 2026 Baker’s Dozen Customer Satisfaction Ratings for Contingent Labor Managed Service Providers. The achievement highlights the company’s growing influence in workforce management and talent solutions at a time when businesses worldwide are rapidly transforming how they hire and manage employees.
The Baker’s Dozen rankings are widely respected within the human resources industry because they are based directly on client feedback and satisfaction. Companies are evaluated on factors such as service quality, innovation, technology capabilities, and the overall value they provide to clients managing temporary and contingent workforces.
KellyOCG’s rise to the number one position reflects increasing demand for flexible workforce strategies as organizations adapt to changing economic conditions, remote work trends, and the growing gig economy. Businesses today are relying more heavily on contingent labor, including freelancers, contractors, and temporary employees, to maintain operational flexibility and reduce long-term hiring risks.
Company executives stated that the recognition demonstrates KellyOCG’s commitment to helping organizations solve modern workforce challenges through smarter hiring strategies and advanced talent management solutions. The firm has continued expanding its use of artificial intelligence, workforce analytics, and automation tools to improve recruitment efficiency and workforce planning for clients across multiple industries.
Industry experts say the contingent workforce management market has become increasingly competitive as companies seek specialized partners that can streamline hiring, ensure compliance, and improve employee engagement. Service providers that combine technology with personalized workforce strategies are now gaining stronger market attention.
KellyOCG has also focused heavily on diversity hiring, skills-based recruitment, and workforce agility. Analysts believe these areas are becoming critical priorities for global businesses facing talent shortages and rapidly evolving skill demands in sectors such as healthcare, technology, manufacturing, and finance.
The company’s recognition comes during a period of major transformation in the human resources industry. Organizations are increasingly investing in workforce outsourcing and managed service providers to handle recruitment complexities while improving cost efficiency and productivity.
As labor markets continue evolving, experts believe workforce flexibility and data-driven talent management will play a central role in shaping the future of employment. KellyOCG’s latest ranking signals how companies offering adaptive workforce solutions are becoming key partners in helping businesses remain competitive in a fast-changing global economy.
