Moveworks, the leading generative AI copilot for employee support, has officially announced the launch of its Agentic Automation solution, which happens to be a first-of-its-kind automation engine designed specifically for building complex agentic AI automations.
Up until now, many companies have tried to offer agentic AI developer platforms under some capacity or the other, but having said so, most are built on traditional integration platforms like iPaaS tools that require rigid commands to function properly. In simple terms, these platforms just weren’t designed for AI agents, who usually depend on natural language inputs, inputs that are often ambiguous and hard to translate into the precise commands APIs require. As a result, plenty of AI agent projects struggle or fail to take off altogether.
Fortunately enough, Agentic Automation solves this conundrum by equipping developers with a powerful tool which translates ambiguous natural language prompts into precise system commands. Such a system, on its part, makes it possible to facilitate the creation of AI agents who can interpret human language and execute automations on the user’s behalf, and that too, without needing external integration platforms.
Talk about the whole value proposition on a slightly deeper level, we begin from the solution’s manifest generator, which brings forth a novel approach to interfacing with LLMs that goes beyond just prompts and utterances. Furthermore, it analyzes plugins (agentic automations), generates a precise manifest of plugins, and dynamically adjusts prompts to help the AI agent understand the nuances between plugins and how to map them to user requests more effectively.
Then, there are slot resolvers in play that deliver a new technique to empower Agentic AI systems to convert natural language into reliable, API-friendly IDs. This would allow AI agents to correctly identify business objects and execute tasks successfully.
“Traditional automation tools are not designed for AI agents,” said Varun Singh, President and Co-founder of Moveworks. “Developers need a completely new solution if they want to effectively build agents within their business. Agentic Automation gives developers full control to build and deploy complex workflows that scale across the organization — without the typical constraints of external integrations.”
Joining the mix are the solution’s policy validators. Now, even if you manage ambiguity well, their instructions can be misunderstood, or worse, jailbroken. In response to that, Moveworks’ policy validators add an extra layer into our Reasoning Engine which guarantees these policies, and it does that regardless of how many you add.
Finally, our last piece of highlight comes from the technology’s action orchestrator, who basically represents a deeply-connected integration engine that informs the Reasoning Engine about the actions which are planned, in-progress, or have already been completed. The stated approach makes it possible for developers to focus on building a working prototype, and at the same time, allows for the Reasoning Engine to handle all dialog generation, edge cases, and failures.
Among other things, we ought to mention how Agentic Automation enables developers to extend the power of the Moveworks Copilot by creating any agentic automation within any business application of their choice. Markedly enough, considering all this lives within the Moveworks Copilot that integrates seamlessly with collaboration tools like Microsoft Teams and Slack; the solution significantly simplifies the employee experience and eliminates the need for businesses to invest in multiple platforms.
Agentic Automation arrives on the scene as a part of Moveworks’ Creator Studio offering, which is designed to help developers build more advanced AI workflows quickly and with greater precision. The solution remains available to Moveworks customers at no added cost.
Founded in 2016, Moveworks’ rise up the ranks stems from being the universal AI copilot for search and automation across all your business applications. The company’s excellence in what it does can also be understood once you take into account how it is currently trusted by the likes of Databricks, Broadcom, Hearst, and Palo Alto Networks etc. when it comes to eliminating repetitive support issues, delivering instant knowledge, and empowering employees to work faster across applications.
