Trusting the Futuristic Value of Digital Workers


Human beings sit atop the food chain due to many different factors, but none of those factors matter more than our ability to grow on a consistent basis. We say this because the stated ability has already fetched the world some huge milestones, with technology appearing as a rather unique member of the group. The reason why technology’s credentials are so anomalous is purposed around its skill-set, which was unprecedented enough to realize all the possibilities for us that we couldn’t have imagined otherwise. Nevertheless, a closer look should be able to reveal how the whole runner was also very much inspired by the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence and made it the ultimate centerpiece of every horizon. Now, having such a powerful tool run the show did expand our experience in many different directions, but even after reaching so far ahead, this prodigious concept called technology will somehow keep on delivering the right goods. The same has grown to become a lot more evident in recent times, and assuming one new HRM-themed development pans out just like we envision, it will only propel that trend towards greater heights over the near future and beyond.

WorkFusion, a leading AI digital workforce solutions company, has officially announced the launch of a new no-code platform named Work.AI, which combines the power of AI/machine learning, intelligent document processing (IDP), and robotic process automation (RPA) to develop highly-skilled AI Digital Workers. Just to be clear on the concept, AI Digital Workers are the ones who function alongside real-world colleagues to take care of the often mind-numbing and repetitive activities such as data collection, document handling, and false-positive clearing. By doing so, they effectively let others focus on more strategic and fulfilling projects, thus contributing massively towards organizational productivity. Talk about the product on a slightly deeper level, though, Work.AI can be used in three main ways. Firstly, you can leverage it to hire pre-built AI Digital Workers with embedded best practices. This includes pre-trained models and connectors to common industry software, as well as data sources for unmatched time-to-value. Next up, we must acknowledge the platform’s ability when it comes to configuring AI Digital Workers without development projects. Here, the idea is to leverage pre-built steps, workflows, and no-code configuration screens, and greatly simplify calibration to your needs. The third pathway through which you can make the most of Work.AI is by building your own AI Digital Workers without coding expertise. In case you are wondering how to manage that, there is help available in the form of   features like no-code IDP, a connectors’ framework, and a rules engine to easily automate your specific needs.

“Quite simply, an end-to-end no-code automation platform to create AI Digital Workers means you can get data from anywhere and take actions without having to write code. Work.AI allows you to reshape data, calculate metrics, make business rule decisions, branch a business process to go to different places (depending on what’s happening), and automatically use AI to exercise judgment in categorizing, making decisions, or extracting information – whether you have structured or unstructured text and documents. Work.AI lets you create a human-in-the-loop UI to involve people in the review or collaboration of the work performed by the Digital Worker,” said Peter Cousins, CTO of WorkFusion.

Having discussed the applications, it’s time to understand the exact benefits of such a solution. For starters, it will help users deliver to production in a significantly a shorter span of time, and that too without an extensive coding input. Then, we have the potential of scale in regards to your data. You see, users can handle more data and still don’t face any lag with the process performance. Not just capacity, there is also a segway to greater speed which is realized through automation of complex scenarios. Users can further expect to receive out-of-the-box process analytics, and guess, this whole arrangement doesn’t mandate any licensing expenses or integrations. Complimenting the same is enhanced security for these analytics. Hold on, there is more, as we still haven’t talked about how you can also improve the quality of model-backed information extraction using automated document template generation, LayoutLM support, and handwriting recognition. Interestingly enough, under the tutelage of Work.AI, one can also gain more flexible and faster model experiment configuration. In terms of concrete numbers, you can accelerate task execution by an estimated 80% to 90%.

“As the largest alternative legal solutions provider, Epiq selected WorkFusion to help our clients gain actionable insights about their customers, employees, and suppliers as part of their overall regulatory compliance and risk management strategy,” said Erin Toomey, Vice President of Global Investigations Practice at Epiq. “Epiq is leveraging both pre-built and custom Digital Workers built on WorkFusion’s Work.AI platform and integrating these Digital Workers into the Epiq Service Cloud. Regulatory risk and compliance solutions are a key element of the Epiq Legal Service Management Framework, and WorkFusion’s Digital Workers will help Epiq address more of our client needs and drive better outcomes.”

Founded in 2009, WorkFusion has risen up the ranks by increasing workforce capacity, saving money, enhancing customer experience, improving employee satisfaction, while simultaneously ensuring continuous compliance for its clients. The company’s excellence in what it does can also be understood once you consider it currently serves several Fortune 500 enterprises across sectors like healthcare, transportation, banking, and finance, and more.

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