Alight, a leading provider of cloud-based human capital and technology services, has officially announced the launch of its first major release for the year 2024. Under this release, the company will bring out Alight’s next-generation AI engine called Alight LumenAI, along with several enhancements, concerned with Generative AI and Large Language Models (LLMs), to Alight’s Interactive Virtual Assistant (IVA) chatbot. These enhancements will also reach the company’s personalized content and message targeting models trained on large-scale datasets. Anyway, set to become available within the company’s well-known Alight Worklife platform, Alight LumenAI can help employers configure and update eligibility groups, ACA reporting, rates and rate rules, medical expense estimator, premium reporting, and more. On top of that, there is an integrated real-time search and chat experience which connects with Alight’s IVA to provide employees with even more personalized answers, all available through a streamlined view. To expand upon that for better understanding, employees can basically access top response to their query, as well as top three search results. They will also receive personalized automated recommendations through the Alight Worklife Essentials Content Library. In case you weren’t aware, the library in question is actually a collection of specially crafted, multi-channel content delivered based on demographics, plan eligibility, coverage changes, and more, so to create a consistent digital experience. Moving on to another aspect of this product release, it is rooted in comprehensive benefits management. Here, the value proposition includes stuff like integrated leaves management that will allow employees to create leave of absence claims, review eligibility, check claim status, explore leave options, and view disability-related pay through a Single Sign On (SSO) user experience.
Then, we have expanded Health Navigation features such as an AI-Driven Symptom Checker and a Claims Accumulator Tracker, bearing responsibility to provide recommended care steps and detailed coverage information. Markedly enough, this particular product also offers you a chance to collaborate with top providers and offer a streamlined Whole Life Insurance, and Long-Term Care Rider, to Health Benefits Administration clients of all sizes. Such a feature goes a long distance to let employers deliver comprehensive protection and financial security for employees and their families.
“The Alight Worklife platform offers comprehensive benefits and wellbeing solutions, including benefits administration and opportunities for cost reduction in healthcare spend, leading to financial security for employees and elevating the employee experience,” said Josh Welch, EVP of product management at Alight. “With this release, employers will be better positioned to maximize the value of their HR and benefits offerings through our next generation AI engine, as well as seamless integration of healthcare navigation and leave administration functionality.”
Another detail worth a mention in the context of Alight’s latest brainchild is concerned with an assortment containing various financial wellbeing tools, self-service payroll tools, and new integrated wellbeing content, Talk about the given combination on a slightly deeper level, it includes a simplified access to Alight’s Retirement Status Tracker, Installment Status Tracker, and SECURE 2.0 provisions to streamline financial management and enhance retirement planning. As for self-service payroll tools, they will enable employers to access the company’s Alight Pay solution in 12 new geographies. Backed by built-in SOC controls and defensive queries to improve payroll accuracy and minimize leakage, the stated Alight Pay solutions delivers on- and off-cycle payroll in various jurisdictions internationally. Aside from that, there is Alight Well, which delivers comprehensive digital therapeutics to address multiple chronic conditions and women’s health needs, while simultaneously providing integrated resources and support tailored to specific health conditions.
