Human beings are known for many different things, but most importantly, they are known for getting better on a consistent basis. This tendency to improve, no matter the situation, has brought the world some huge milestones, with technology emerging as a rather unique member of the group. The reason why technology’s credentials are so anomalous is based on its skill-set, which was unprecedented enough to realize all the possibilities for us that we couldn’t have imagined otherwise. Nevertheless, a closer look should be able to reveal how the whole runner was also very much inspired by the way we applied those skills across a real world environment. The latter component was, in fact, what gave the creation a spectrum-wide presence and made it the ultimate centrepiece of every horizon. Now, having such a tool run the show did scale up our experience through some outright unique avenues, but even after reaching so far, this prodigious concept called technology will somehow keep on delivering the right goods. The same has turned increasingly evident over the recent past, and assuming a new HRM-themed development ends up with the desired impact, it will only propel that trend towards bigger and better heights moving forward.
Glean, a Palo Alto-based HRM solutions company, has officially launched a new suite of solutions to provide workers a quick and smooth access of the insights they need, if they are to perform their respective duties in an optimal manner. Talk about what is included in the stated suite; the offerings begin from an option to leverage latest generative machine learning models for the purpose of resolving natural language search queries with smart AI-centric answers. You see, we can deem the answers here as smart because they consider content, context and permissions from across an entire organization before reaching upon a specific result. Now, given that the solution is able to understand the dynamics of an organization so accurately, it further uses this insight to show users relevant experts by mapping subject matters to people. Hold on, there is more. Another area where the suite contextualizes the picture for you is when it provides users with supplemental content and context related to any particular asset. So, let’s say, you are working on a project and require some extra information to complete it. The pathway to get that information would be as simple as typing in a command. Once you do so, it will instantly surface clickable content recommendations in a companion window.
“AI has the potential to transform the way we work, to remove obstacles like knowledge silos and busywork, and empower people to thrive in their roles,” said Arvind Jain, founder and CEO of Glean. “With these powerful, assistive updates, Glean is delivering on the promise of intelligent search and discovery, ensuring that users can find answers to their questions, access the information they need, and stay connected not only to company knowledge, but also to one another.”
Even though these features are pretty groundbreaking, they are only a part of Glean’s wider push for optimizing workforce efficiency at a big scale, an effort which shows up clearly across its famed knowledge model. This model, going by the available details, uses deep learning models to recognize small but critical nuances like how people collaborate, how each piece of information fits with another, and what information holds the highest value to each user. Beyond the innate technological prowess, though, the model is also able to create full referenceability, meaning it can show the sources of each piece of information and how every response is generated.
“Companies are racing to bring generative AI into the enterprise, but they’re risking making costly mistakes if it’s not deployed correctly,” said Jain. “Generative AI is additive — it needs to be grounded in the right search foundation to be truly valuable. We’ve been building our trusted knowledge model over four years to ensure that our results are accurate, secure and reliable.”
So far, Glean’s ability to personalize query results has massively accelerated the process of talent onboarding, but given the new features in focus, this impact looks set to hit a whole new level sooner rather than later.
